POLICIES

Company Policies

Company Policies

Because We Care
At Rio Grande Herb Company, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us!
Minimum Orders 
There are no order minimums.
Payment Options
Master card / Visa / Discover / American Express / Pay Pal
Shipping
All orders ship within two business days of receipt unless the item is on back order. USPS calculate shipping rates in real time on our website. FREE SHIPPING on all orders over $60.00, to the 48 Continental U.S. states only. Not Valid for Alaska, Hawaii and international delivery.
Damages
If you receive damaged merchandise, please contact us so we can assist you.
Returns 
If you are not 100% satisfied with your purchase, please call our customer service department for replacement, credit, or refund. Shipping charges excluded. All sales are final after 14 days of receipt.
Credit Card Security
All credit cards are processed through our PCI secure processing portal. For your protection, we do not save any credit card numbers.
Privacy
Our servers are SSL certified, so all order details, including name, billing address, and credit card information, are encrypted. We will not sell, rent, share, or distribute your personal information to anyone.

Because We Care

At Rio Grande Herb Company, we want to give our customers the most enjoyable shopping experience that will keep them coming back to our store time and time again. We   believe that our store policies should be fair, clear, and transparent. Below, you’ll find a list of all our policies. If you can’t find the information you’re looking for, please don’t hesitate to contact us!  

Minimum Orders 

There are no order minimums.

Payment Options
Mastercard, Visa, Discover, American Express and Pay Pal
Shipping
FREE SHIPPING on all orders $75.00 & over to the 48 continental U.S. states. Not valid for Alaska, Hawaii, or international delivery. All orders ship within three business days of receipt, unless the item is on backorder. USPS calculates shipping rates in real-time on our website.
Damages
If you receive damaged merchandise, please contact us so we can assist you.
Returns 
If you are not 100% satisfied with your purchase, please call our customer service department for a replacement, credit, or refund. Shipping charges are excluded. All sales are final after 14 days of receipt.
Security
We take comprehensive steps to protect your information. All data, including name, billing address, and credit card information, is transmitted encrypted via a secure TLS connection.
Privacy
We are the sole proprietors of the information collected on this site. We only collect data voluntarily provided by site visitors, and we never sell this information to any third parties without informed consent. Unless you indicate otherwise, we may contact you about updates or changes.
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